Return & Refund Policy

At HitStandDisplays, customer satisfaction is important to us. If you're not completely satisfied with your purchase, we're happy to help with the return process.

30-Day Returns

We accept returns within 30 days of the date your order is delivered.

To be eligible for a return, your item must:

• Be unused and in the same condition as received.
• Be returned in its original packaging.
• Include proof of purchase or your order number.

Custom & Personalized Products

Many of our display products are custom-made or produced specifically for each order. Because of this, custom or personalized products cannot be returned or refunded unless they arrive damaged, defective, or incorrect.

Restocking Fee

Approved returns may be subject to a 20% restocking fee. Original shipping charges are non-refundable unless the return is due to our error.

Customers are responsible for return shipping costs unless the item was damaged during shipping or we sent the wrong product.

Damaged or Incorrect Orders

Please inspect your order upon delivery. If your item arrives damaged, defective, or incorrect, contact us within 7 days of receiving your order.

To help us resolve the issue quickly, please include:

• Your order number
• A brief description of the issue
• Photos of the product and packaging

How to Request a Return

Before returning an item, please contact us for return authorization.

Email: support@hitstanddisplays.com

Once your request is approved, we'll provide return instructions. Returns sent without prior authorization may not be accepted.

Refunds

After your return is received and inspected, we'll notify you whether your refund has been approved.

Approved refunds will be issued to your original payment method. Depending on your financial institution, it may take several business days for the refund to appear on your account.

Return Address
Once your return request has been approved, HitStandDisplays will provide the appropriate return address and instructions.